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How vs99 Handles Your Personal Information

At vs99, we collect only what we need to run your account, process your deposits, and keep your activity secure.

Account data protectionTouch 'n Go eWallet & e-wallet recordsNo data sold to third partiesYour right to access or deleteSecure data storage practices
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vs99 How vs99 Handles Your Personal Information
REACH OUR TEAM

How to Contact Us About Your Privacy

If you want to review the data we hold on you, request a correction, or ask us to delete your account records, our support team handles these requests directly. Reach out through any of the channels below and include your registered account email so we can locate your file without delay.

Live Chat Open the chat widget from any page on vs99. Describe your data request and our team will acknowledge it and provide a reference number for follow-up.
Email Support Send your request to our support address shown in the account portal. Include your full name and registered email; we aim to respond within the timeframe required by applicable law.
Account Portal Log in to your vs99 account, go to Account Settings, and use the Data Request form to submit a right-of-access or deletion request directly without contacting support.
HOW WE PROTECT IT

Our Data Handling Standards and Your Rights

Data protection at vs99 is not a formality — it shapes how we build account flows, handle payment records and manage support tickets. These four areas cover the practices we keep consistent across every account, whether access is through mobile or desktop, and where access is available under local law.

Encryption and Storage

Account passwords are hashed and never stored in plain text. Payment references from Touch 'n Go eWallet and Boost are held in encrypted fields that support staff cannot read in full — only the last few characters are visible for verification.

Cookie Controls

We use functional cookies to keep your session active and analytics cookies to understand page load behaviour on mobile devices. You can disable non-essential cookies in your browser settings; core account functions will still work without them.

Data Retention

Transaction records, including GrabPay and DuitNow logs, are kept for as long as required by the laws of the jurisdiction where your access is permitted. When the retention period ends, records are purged from active systems on a scheduled basis.

Your Rights Over Your Data

You can request a copy of your data, ask us to correct inaccuracies, or request deletion of your account records. Submit through the Account Portal or live chat, and we will respond within the period required by applicable law where your access is eligible.

Common Questions About Your Data at vs99

These are the questions we hear most from account holders about how their personal information is managed. If your question is not covered here, use live chat or the Account Portal data request form to get a direct answer from our support team.

We share data only with payment processors like Touch 'n Go eWallet and GrabPay, identity-verification partners and fraud-detection services. All third parties are bound by data-handling agreements that prohibit further disclosure or commercial use.

Retention periods are set by the legal requirements of the jurisdiction where your access is permitted under local law. Once the required period lapses, records are removed from active databases on our scheduled purge cycle.

Yes. Log in to your account, go to Account Settings and submit a Data Request. Alternatively, contact us through live chat with your registered email and we will prepare your data summary within the legally required timeframe.

Full wallet credentials are never stored on our servers. We record transaction reference numbers and amounts for reconciliation; the payment itself is processed through the Boost or GrabPay network, and only a masked reference is saved against your account.

Submit a deletion request through the Account Portal under Account Settings, or send a message via live chat. Include your registered email so we can locate your file. Deletion is processed subject to any retention obligations under applicable law.

We use session cookies to keep you logged in and analytics cookies to monitor page performance on mobile devices. Non-essential cookies can be disabled in your browser settings at any time without affecting your ability to log in or make deposits.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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