Reference

How vs99 Handles Your Account and Your Rights

These legal terms govern how your vs99 account operates — from how we process your data to how disputes are handled and what you can request at any time.

Account Holder RightsData & Privacy PostureJurisdiction-Dependent AccessCookie & Retention PolicyContact Paths for Legal Requests
vs99 How vs99 Handles Your Account and Your Rights
LEGAL CONTACT PATHS

How to Reach Us on Legal or Policy Matters

If you have a question about these terms, need to exercise a data right, or want to raise a dispute about your account, we have three direct contact paths available. Every legal or privacy request is logged and assigned a reference number so you can track the status of your case without chasing.

Live Chat Start a live chat session from within your account dashboard. State your query is a legal or data matter and our team will escalate it to the right handler immediately.
Email Support Send your written request or dispute notice to our support email. Include your account ID and the specific policy point you are referencing so we can respond precisely.
Account Help Centre Log in and navigate to Account Settings, then select Help and Policy. From there you can submit a formal data-access or account-closure request directly through your dashboard.
DATA & ACCOUNT SECURITY

How We Protect Your Data and Account Integrity

Account security and data handling are not afterthoughts here — they are built into how vs99 runs. Players in Ipoh or anywhere else in Malaysia access the same security architecture: SSL-encrypted sessions, OTP verification on login, and wallet transaction logs tied to your account profile. Here is how each area works in practice.

Data Handling

We collect only what is necessary to run your account — login credentials, payment method identifiers like Touch 'n Go eWallet or Boost, and session activity. Nothing is sold to third parties.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences through your browser settings at any time without losing your account.

Retention Schedule

Financial transaction records, including GrabPay and FPX deposit confirmations, are kept for the period required by applicable regulation. Non-essential data is purged on a rolling schedule after account closure.

Requesting Changes

To update personal details, request a copy of your data, or ask for account closure, log in and go to Account Settings or contact support directly. We acknowledge all requests within a reasonable timeframe.

Answers to Common Legal and Policy Questions

These are the questions we hear most from account holders in Malaysia about their legal rights, data, and how our policies work in practice.

Yes. Account eligibility depends on local law and is available only where local law permits. If your location restricts access, you will be notified at login. We do not override local legal restrictions.

We collect account credentials, device identifiers, and payment activity — including e-wallet transactions via Touch 'n Go eWallet, Boost or GrabPay — to run your account securely and meet our regulatory obligations.

Log in, go to Account Settings, and select the data-request option. Alternatively, contact support via live chat or email with your account ID. We will compile and share what we hold on your profile.

Financial records — including deposit confirmations and withdrawal history — are retained for the period required by applicable regulation. After that window, non-essential records are deleted on a scheduled basis.

You can request account closure and data deletion through Account Settings or by contacting support. We will delete what is not legally required to be kept and confirm completion once the process is done.

Updates to these terms are published on this page with a notice period before they take effect. Continuing to use your account after that date means you accept the updated terms. Check this page periodically to stay current.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.